Lane request intake
Configured inside the same RouteHQ workspace your operations team already uses.
Logistics and 3PL CRM
Turn every shipper conversation into an owned workflow
Coordinate shipper requests, lane conversations, quotes, exceptions, and status notifications without losing the customer thread.
Workflow Engine
Conversation-to-shipment control
01. Inbound request
Consolidate frantic shipper messages across platforms into manageable tickets.
02. Lane details
Collect pickup, delivery, weight, and equipment requirements instantly.
03. Carrier quote
Manage carrier negotiations in private side-threads linked to the main request.
04. Customer approval
Send the finalized rate and get one-click approvals from the shipper.
05. In transit
Push automated location updates and handle exceptions before they escalate.
06. Delivered
Capture PODs and resolve the thread with a satisfied customer.
What teams get
Built around the work your team actually does
Quote and exception queues
Configured inside the same RouteHQ workspace your operations team already uses.
Customer notifications
Configured inside the same RouteHQ workspace your operations team already uses.
Ops team ownership
Configured inside the same RouteHQ workspace your operations team already uses.