WhatsApp and email inboxes per team
Configured inside the same RouteHQ workspace your operations team already uses.
HMO authorization CRM
Process authorization requests, not scattered messages
Track every prior authorization, referral, and pre-certification request from first contact to approval or denial.
Workflow Engine
Request-to-decision turnaround
01. Receive request
Intake prior authorization forms securely from providers via email or portal.
02. Clinical review
Assign requests to medical directors with full patient history context.
03. Decision
Record approvals or denials with standardized codes and required reasoning.
04. Notify provider
Automatically dispatch the decision letter back to the provider's original channel.
05. Document record
Archive the complete communication log for compliance and future audits.
What teams get
Built around the work your team actually does
Authorization pipeline stages
Configured inside the same RouteHQ workspace your operations team already uses.
Provider and member history
Configured inside the same RouteHQ workspace your operations team already uses.
Follow-up automations
Configured inside the same RouteHQ workspace your operations team already uses.